VAIBHAV TIWARI
Student
Ghaziabad
tiwarivaibhav882@gmail.com
7071534192
Skills
COMMUNICATION
LEADERSHIP
TIME MANAGEMENT
Problem Solving
Languages
C
C++
HTML
CSS
SQL
Tools
PeopleSoft ERP
Jira
Unity Hub
Salesforce
PROFESSIONAL SUMMARY
"Technical Support Engineer with hands-on experience in Oracle SQL, Salesforce, and ERP systems. Skilled in C programming, web development (HTML, CSS, JavaScript), and project management tools like JIRA. MCA graduate with a strong academic background, leadership experience as Placement Coordinator, and achievements in technical certifications and sports."
WORK EXPERIENCE
Aakash Educational Service Pvt. Ltd.
Responsibilities: Handled front-end/backend issues in ERP (PeopleSoft) Managed ticket resolution within SLA Conducted OAT & UAT testing Used Sapphire for ticketing JIRA: Bug tracking, task management Problem management: RCA and reducing repeat incidents.
PROJECT
Feb 2024 – May 2024
Kids Learning App
Target Audience: Children aged 3–8 years UI/UX Design: Bright colors, large buttons, simple navigation Offline Access: Learning available without internet Safety & Privacy: Child-safe content, no data misuse, parental controls
Oct 2023 – Jan 2024
Interface Web Application
Designed a clean, intuitive, and responsive web application UI using Figma, focusing on enhanced user experience (UX).
Education
KIET Group of Institutions
2022 - 2024
Master Degree
Integral University Lucknow
2018 - 2022
Bachelor Degree
Saraswati Vidya Mandir Inter College
2016 - 2018
Intermediate
Saraswati Vidya Mandir Inter College
2014 - 2016
Highschool